At Ivystone.co.uk your satisfaction is important to us. If you are not completely happy with your purchase, you may return most items under the following conditions:

Returns

• You may return eligible items within 5 days of receiving your order (15 days for international orders).

• Items must be returned in their original, unused condition and in the original packaging.

• Certain products, such as personalized items or digital downloads, are not eligible for return unless they arrive damaged or faulty.

• To initiate a return, please contact us at info@ivystone.co.uk for instructions.

Refunds

• Refunds will be issued to your original payment method once the returned items have been received and inspected.

• Please note that shipping costs are non-refundable.

If you have any questions about our refund policy or need help with a return, don’t hesitate to reach out to our team.